Active Care

ActiveCare was a project for a client charged with creating health management tools for the post-Obamacare world, where providers are reimbursed for patient outcomes and not just procedures.

To that end, we helped them design a vision for a new type of case management software. In this model, high risk patients, who use a disproportionate amount of healthcare resources, can be quickly and efficiently managed. This was my first project at DesignMap.

Case Management Model

As the first person on the project. I was responsible for learning as much as possible about healthcare and case management and playing back my research to the team. This model describes the relationship between a case manager on the right and a patient on the left.

This diagram illustrates how a person becomes an at-risk patient and enters into the purview of a case manager.

This diagram illustrates how a person becomes an at-risk patient and enters into the purview of a case manager.

Playlist

We were given several initial concepts and asked to expand upon them. One concept I worked on was the idea of “playlists” which could be templates for care and management. These playlists could be recommended for certain conditions an at-risk patient suffered from.

Manager Dashboard

One major concept we played with and used was the idea of “hot spots”. Any time a particular data object in the system needed attention, it could be bubbled up to the surface and gain higher priority. In this way, a healthcare professional could efficiently spend their time dealing with the patients and conditions with the greatest need. This particular page was for a manager, who could see their entire population at a glance.

Tasks

A case manager’s patients, ranked by priority, along with their schedule at right.

This was our concept for a patient in the system. It gives a case manager an overview of their info and surfaces the most recent contact a manager has had as well which playlists they're on.

This was our concept for a patient in the system. It gives a case manager an overview of their info and surfaces the most recent contact a manager has had as well which playlists they’re on.